Frequently Asked Questions (FAQs)

1. How can I place an order?

You can place an order directly through our website or by contacting our customer support team.

2. What payment methods do you accept?

We accept Cash on Delivery (COD), bKash, Nagad, and other available payment methods.

3. How long does delivery take?

• Inside Dhaka: 1–3 Business Days

• Outside Dhaka: 2–5 Business Days

4. Do you deliver all over Bangladesh?

Yes, we provide nationwide delivery services across Bangladesh.

5. Can I return a product?

Yes. Wrong, damaged, or defective products may be eligible for return according to our Return Policy.

6. How do I request a return?

Please contact us within 24 hours of receiving your order with photos or videos of the issue.

7. When will I receive my refund?

Approved refunds are usually processed within 3–7 business days.

8. How can I track my order?

Our team will provide delivery updates via phone, SMS, or courier tracking information when available.

9. What should I do if I receive a damaged product?

Contact us immediately with photos or videos of the product and packaging for assistance.

10. Can I cancel my order?

Yes, orders can be canceled before shipment. Once shipped, cancellation may not be possible.

11. Are your products quality checked?

Yes. We strive to ensure that all products meet our quality standards before dispatch.

12. How can I contact Titan Mart BD?

📞 Phone: +8801410236917

📧 Email: titanmartbd@gmail.com

📍 Dhaka, Bangladesh